Micheal's shame on you!

Please call Michael's and express your dissatisfaction regarding their exchange policy.

I contacted Michael's by email after learning about their exchange policy. Here is my letter and their response;

This is a notification from the Michaels Customer Care Department.

Your Ticket Number 03554424 has been  updated.

Call Description: I was appalled to learn your policy does not allow for a
customer to exchange one item for another of the same cost and same brand
but different color. This policy is unacceptable. I recognize companies
generally create such policies to protect against loss due to retail theft.
Your employees have been unable to provide any explanation for this policy.
I can think of only one explanation for this policy, that it is an effort
to increase profits at the expense of your customers' satisfaction. Over
the past several months I spent over a hundred dollars on yarn. I bought
too much of one color and not enough of another during a $2.00 sale on your
Loops and Threads brand yarn. A week later I returned to your store to
exchange a few skeins for a different color and learned your policy
required I receive $2.00 for each of my skeins as I had originally paid and
purchase the new skeins at full price because the product was no longer on
sale. Please change your policy to be fair to your customers. I hope one
letter is enough for you to recognize this policy is unacceptable and
causes dissatisfaction to customers. Change this policy.
----------
New Entry: Dear Michelle,

Thank you for contacting us. We take customer comments, complaints and
suggestions seriously. I'm sorry you had trouble with your return, but we
do not have the ability to perform even exchanges. We have only two
functions in our register: purchase and return. When you exchange
something, you are returning one product and purchasing the new product. If
you used a coupon on the previous purchase or there was a sale on, these
cannot be applied toward the new purchase. I realize this may be
frustrating for you, and I will pass on your complaint to our Returns
Management for their consideration. Again, I apologize for the
inconvenience.

If you have any further questions, comments, or concerns, please feel free
to call us at 800-642-4235.

Sincerely,
Michaels Customer Relations

The policy is also ridiculous. When I complained a manager instructed the cashier to change the price of the product to match the price I paid. There is no reason they can not do so every time!

Puff Accented Cardigan, Baby

Puff Accented Cardigan, Baby

0-3 months

Chest measurement – 17 inches

This is my first written pattern so there is a good chance there are some mistakes. If you find mistakes please let me know and I will correct it.

I created this pattern because I needed a gender neutral baby cardigan and I don’t like piecing together. I consider this pattern easy however you will need a basic understanding of increasing and decreasing and puff stitches.

Baby weight yarn, 2 skeins

Size “G” (4.25 mm) hook

Tip – I use a larger hook for the initial chain and the armhole chains later in the piece. I used an “I” (5.50 mm) hook.

Chain 44

Row 1-6: HDC increasing 10 stitches evenly across on each row. Chain 2 at the end of each row then turn. (94 stitches on row 6)

Row 7: *1 HDC in 6 stitches, 2 HDC 1 stitch* repeat. Chain 6, skip 20. HDC in next 26 stitches placing 4 increases evenly. Chain 6, skip 20, *2 HDC, 1HDC in 6 stitches* repeat. Chain 2, turn. (Armholes should measure approximately 6 ½ inches.)

Row 8 – 9: 1 HDC in each stitch placing 6 increases evenly. Chain 2 at the end of each row then turn.

Row 10 – 4.5 inches from neckline: HDC in each stitch. Chain 2 at the end of each row then turn. I don’t know how many rows it takes to get to 4.5 inches, about 7. Do NOT fasten off.

Row 18(?): Ch 3, Skip stitch, HDC. *Ch 1, skip stitch, HDC* Repeat across ending with HDC in turning chain.

Special Stitch - Puff Stitch: Wrap yarn, insert hook into chain 1 space, YO pull through, YO pull through 2 loops, *wrap yarn insert hook into same chain 1 space, YO pull through, YO pull through 2 loops* repeat twice more. You should have 5 loops on your hook. Pull through 5 loops.

Row 19(?): Puff stitch, *chain 1 skip HDC, Puff stitch in chain 1 space* repeat to end. Chain 2 turn.

Row 20(?): repeat row 18.

Row 21(?): repeat row 19.

Row 22(?): 1 HDC in each stitch to end of row. Do NOT fasten off.

Chain 3, HDC up front evenly. Chain 2, SC across neck. Chain 3, HDC down front placing 1-2 button holes in the top 4 inches by chaining 1 or 2 and skipping stitches. Chain 2, SC across bottom. Fasten off.

Sleeves

Row 1:Attach yarn at bottom of armhole, chain 1, place 30 - 32 SC evenly around opening. Chain 2 turn.

Row 2 – 13: 1 HDC in each stitch across. Chain 2 turn. Repeat to 4 – 4 ¼ inches, you may need to adjust the number of rows.

Row 14 – 22: 1 HDC in each stitch placing 1 decrease evenly. Approximately 6 ¼ inches, you may need to adjust the number of rows. (Wrist opening should measure at least 5 inches.) Fasten off.

Finishing: Weave in ends and block. Add buttons.

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